My Instructor PTY LTD acts as agent for your instructor in receiving your payments for driving tuition other than payments made directly by you to your instructor. Where My Instructor PTY LTD makes bookings with, or supplies any information or documentation to you, or processes any payments for your lessons, they act as the agent of your instructor.

The contract for driving tuition is solely between you and your instructor.

Tuition

Tuition is only available to persons who meet the following criteria:

Lessons

You and your instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons after confirmation of booking

You must notify your instructor of any matters which affect your ability or entitlement to have driving tuition, but not limited to, any lack, or loss, of a valid Australian provisional driving licence. Or contact us immediately on admin@myinstructor.com.au

Cancellation of lessons*

If you or your instructor wish to cancel a lesson a minimum of 48 hours prior notice should be given. If your instructor cancels a lesson without giving this minimum period of notice your instructor shall rearrange the lesson. Cancellations by you must be directly between you and your instructor.

If you do not give at least 48 hours’ notice of cancellation you will be charged for the lesson(s) concerned in full. Please note that in the event of you having booked your driving test.

Timekeeping & Traffic delays

Our instructors cannot be held responsible for delays due to traffic delays.

Any lesson start time that is running late, the pupil will be contacted by the instructor in advance (phone signal providing).

Where possible, our instructors will make up any lost time at the end of the current lesson or add to a future booking

Any loss of test fees, due to late arrival, are non-refundable by “My Instructor” and their Instructors

Online portal

My Instructor PTY Ltd will give pupils who train with our instructors, access to view their details on our internal data program and will be able to view:

Online portal

Pupils will also be able to:

A user guide is also available.

Online Theory practice :

My Instructor PTY Ltd will give learners who train with our instructors, full access to practise their theory using our program , this includes:

Collection and use of data Privacy Policy:

Browse through our privacy policy section for this

Photographs and In-Car Training Videos

You agree to allow My Instructor PTY LTD / Franchised Instructors to post pictures of your driving test pass on our social media pages.

You also agree, to allow when requested and for training purposes only, for you to be videoed during your in-car training session/s with our instructor/s to assist them with further training towards their required Standard Checks. These videos will be posted as our YouTube site and other social platforms solely by our Driving Instructor Trainers to assess and improve the standards of our driving instructor franchisee’s tutoring

Payment & Details

All major debit and credit cards, including Visa, Mastercard, and American Express, are accepted as forms of payment.

PayPal, Apple Pay, Google Pay, and Microsoft Pay are other payment methods we accept.

Sadly, we are unable to take cash payments.

Payment in full is required in order to reserve a driving lesson with a My Instructor driving instructor.Additionally, up to 24 hours before the scheduled start time, our platform enables you to reschedule or cancel any existing driving lesson or driving test package appointment. A cancellation automatically credits your online account with the full amount of the driving lesson or test package.Still we consider special cases have been created to give you freedom when making reservations. You have 12 months starting from the date of purchase to use any purchased driving lesson or driving test package credits. You can be sure that your purchases won't be squandered if your circumstances change and you need to put off learning to drive.

Refund policy and warranty

Transfer-ability of lessons

You cannot sell or transfer lessons to any other person, which have been purchased in your name

Fraud prevention

Your lessons are only valid if they are purchased through the channels outlined in the ‘Payments and lesson bookings’ section set out above. If your lessons have been purchased through another source, please contact us immediately. In the event that some or all of your lessons were not purchased in accordance with the foregoing terms, My Instructor PTY LTD reserves the right to suspend these lessons in your account, with immediate effect.

An investigation will then be conducted by My Instructor PTY LTD In order to check the validity of the purchase. Where the results of the investigation determine that the lessons are not valid they will not be provided to you and My Instructor PTY LTD shall have no liability in these circumstances

Limitation of liability

Your instructor and/or System Driving School Limited are not liable to you for any loss or damage caused where, and to the extent that:

Your instructor and/or My Instructor PTY LTD shall not, in any event, be liable for losses relating to any business interests you may have including, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption

You are reminded that My Instructor PTY LTD are not a party to the contract for driving tuition itself, which is between you and your instructor. This does not affect any liability that we may have for any loss or damage you may incur which is caused directly as a result of any breach (including negligence) by it or them of any legal duty owed by it or them to you

Nothing in these terms and conditions will affect any statutory rights you may have as a consumer

Insurance

Your instructor will carry the appropriate motor insurance, should you be involved in a collision as a learner driver while in control of driving the instructor’s tuition vehicle

Short notice test

A short notice test is when there are four weeks or less from the date of the first planned lesson to the date of your booked test.

A short notice test package consists of 10 hours of instructor and tuition vehicle time as a minimum. This includes a 2-hour driving assessment and a further 3 hours covering the day of your driving test

As a minimum, you will need to pay for 10 hours of tuition before any lessons can be booked

Additional hours purchased within the short notice test period as defined above will be charged at the instructor’s standard hourly tuition rate plus some extra

If you fail your test and require additional lessons these will be charged at your instructor’s standard hourly tuition rate

If you change your mind and wish to cancel your short notice test package lessons, a minimum of 24 hours cancellation notice is required prior to the initial 2-hour assessment lesson, for a full refund. Please refer to our Cancellation of Lessons and Refund Policy and Warranty sections, for the standard terms and conditions of our cancellation and refund policy.

During the initial 2-hour assessment lesson you will be evaluated by your instructor. If after the 2-hour assessment lesson the instructor assesses that you are not ready for the test, the instructor is under no obligation to take you to the test. Your instructor will advise you of the next steps needed to become test ready

In these circumstances neither My Instructor PTY LTD or your instructor are liable for the online payment sites cost of any lost driving test fee

If you decide to reschedule your test to a later date, you can use the unused pre-paid hour(s) for further tuition toward the new test date within six months of the date of initial driving lesson.

This offer cannot be taken in conjunction with any other offer.

Law applying to terms and conditions

These terms and conditions are governed by the laws of the Australian Government and are subject to the non-exclusive jurisdiction of the Aussie courts

Customer care

Your contract is between you and your instructor

In the rare event of any problem arising, you should resolve this with your instructor immediately. We recommend no further lessons are taken until the matter is resolved.

In the unlikely event that you are unable to reach a satisfactory conclusion, we will be happy to investigate further until the matter is resolved. Please note that we will require evidence of any financial transactions and lesson times before we are able to investigate. Therefore, it is imperative that your Driver Record (provided to you by your instructor) details are kept accurate and up to date. Should you require us to investigate any matter, please contact our Special Investigations team (admin@myinstructor.com.au) by providing customer care details on this website.